1. REFUND

We do not offer refunds for services that have already been completed.

If you are not satisfied with your service, please notify us before leaving the salon so we can address the issue promptly.

2. GIFT CARDS

Gift cards are non-refundable.

We are not responsible if your Gift Card is lost, stolen, or destroyed.

3. CLIENT WELLNESS (OR HYGIENE & HEALTH)

• Health issues must be communicated before services.
• For the safety of our clients & staff, please do not come in if you are feeling unwell or have a contagious condition.
• We maintain high standards of cleanliness and sanitize all tools and stations after each use.

4. PETS

Except for service animals, pets of any kind are NOT allowed in the salon.

To protect our clients who are more susceptible to allergens, no animals of any kind are permitted in the salon at any time.

Please contact us if you have any questions or concerns.

5. SALON ENVIRONMENT

We understand that sometimes you may need to take calls while in the salon. Please set your cell phones to low volume.

Communication via FaceTime (or similar), or speaker phone, is not permitted to preserve guest experience and privacy.

6. CHILDREN'S SAFETY

We love to do children's nails! However, unattended children in the salon can be disruptive and pose a danger.

Due to insurance liability, hazardous chemicals, products, and sharp implements within the salon environment are harmful if ingested or applied to unprotected skin.

If you have children not receiving nail services, please DO NOT bring small children to your appointment.

We cannot assure their safety in a professional environment. We do not have the facilities to care for children.

ALWAYS supervise your child after they receive the service.

YOUR UNDERSTANDING IS GREATLY APPRECIATED!

7. WARRANTY

We offer a 3–5 day warranty for gel, dip powder, and acrylic services.

Warranty does not apply to breaks caused by customer mishandling.

Receipt or photo proof may be required.

8. CUSTOMER CONDUCT

We reserve the right to refuse service to anyone who:

• Is rude or disrespectful to staff or other clients
• Is under the influence of drugs or alcohol
• Displays disruptive or inappropriate behavior

Please help us maintain a relaxing atmosphere for everyone.